ServiceNow Integration Guide
Prepare Your ServiceNow Instance
- Login to your ServiceNow instance with admin-level permissions.
- Ensure you have an active REST endpoint or are ready to accept API POST requests from CertSecure.
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(Optional but recommended) Create a dedicated integration user:
- Navigate to User Administration → Users
- Create a new user (e.g., certsecure.api)
- Assign appropriate roles (e.g., web_service_admin, or a custom role with access to create and update incidents or custom tables)
Collect Required Connection Details
You will need the following information from your ServiceNow instance:
- Instance URL: The full URL of your instance, e.g., https://your-instance.service-now.com
- Username: The username of the integration user (or admin account)
- Password: The password for the integration user
Keep this information secure and ready for input in CertSecure.
Configure ServiceNow Integration in CertSecure
- Login to CertSecure Manager (Admin Portal).
- Navigate to: Misc → Service Setup → ServiceNow
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Fill in the required fields:
- Instance URL: Paste your ServiceNow instance URL (e.g., https://your-instance.service-now.com)
- Username: Enter the username for your integration account
- Password: Enter the corresponding password
- Click Save.
Validate the Integration
CertSecure will immediately attempt to connect to your ServiceNow instance using the provided credentials.
- A test request is sent to validate API connectivity and authentication.
- If successful, a confirmation message will appear: “Connection Successful”
Automate Certificate-Based Ticketing
Once the integration is validated, CertSecure will start automatically creating or updating ServiceNow tickets for certificate-related events. This may include:
- Certificates that are about to expire
- Certificates that have been revoked
- Failures in renewal or enrollment processes
- Any other alert conditions configured in CertSecure
Tickets will include contextual information such as:
- Certificate name or common name (CN)
- Serial number
- Owner (if available)
- Event type and timestamp
- Suggested remediation or action