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Steps an Organization Should Take Before Implementing AI
The first step any organization should take before implementing AI into their processes is to get familiar with Artificial Intelligence. Learning more about AI will help in later steps of the implementation, and help you determine the places in your organization that will benefit the most from an AI implementation.
There are many free resources to learn about AI, including YouTube videos, university lectures, and open-source libraries and kits that will help you develop a better understanding of what goes into implementing an AI solution.
Once you’ve familiarized yourself with the basics of AI, you should identify the problems you want Artificial Intelligence to solve and how much that may cost.
AI can be implemented in an organization’s existing products and services, or it can be something as simple as a chatbot on the main website. If your organization is looking for something simple, a chatbot would be a good first step. They are very easy to set up, and they take care of users asking many of the same, repetitive, questions. This will free up your support teams to focus on other projects and only be needed if the chatbot does not already have an answer.
After identifying current processes that would benefit from AI, or discovering gaps that AI would fill, it is time to start designing your solution. It is always best, for the first few AI projects, to utilize external and internal teams to complete these solutions. In this way, you have both experts who already know how to implement an AI solution, and internal team members who can learn for future AI projects.
Starting small with your first project is important, as you don’t want to take on too much at once with an AI implementation. A simple month-long project could turn into a six-month project if careful planning is not done. Now that you know some of the steps an organization should take before implementing Artificial Intelligence, let us discuss the different models of AI implementation that an organization may take.
AI Implementation Models
Ways of Using AI within your Organization
There are several different ways to use Artificial Intelligence within your organization that are simple to implement and don’t involve high costs. A centralized knowledge center is a great initial way to start using AI in your organization. Having a central knowledge base offers users the ability to quickly find and parse through documents relating to their questions, without having to use the time of an employee to answer the same questions over and over.
Like the centralized knowledge center, you can also setup an automated live chat, like a chatbot, that will answer questions for users. Additionally, you can integrate with popular applications, like Salesforce or Jira, and automate processes within those applications. This allows employees to save time and increase their productivity.